Called Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in , it would facilitate the telecom
consumers in locating the “Consumer Care
Number”, “General Information Number” and contact details of the complaint
centre and Appellate Authority of their service provider. The portal would also
help access the website of their service provider’s complaint monitoring portal
to track the current status of their complaints or appeals lodged with their
service provider complaint centre or Appellate Authority.
This portal
will also help TRAI in monitoring the status of redressal
of complaints lodged by the consumers with the service providers. It is
felt that this portal will help enhance the effectiveness of the grievance redressal mechanism.
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